Tenant FAQs

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

No, we do not charge last month’s rent. Move-in costs vary by property. Tenants are required to pay the first month’s rent or prorated rent and a security deposit before moving in. If an animal is approved, the non refundable pet fee will also be due before move-in.

Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

Applications are submitted online. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required. Each person over the age of 18 years or older is required to submit a separate application using their own email address, regardless if they have income or not.

Rent can be paid in the following ways:

Online Through the Tenant Portal

You may pay with a credit or debit card. Please note that processing fees apply.

Cashier’s Check or Money Order

Payments can be made by cashier’s check or money order. A $25 payment processing fee must be included.

We do not accept:

• Personal checks
• Business checks
• Cash

Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet fee or monthly pet rent, while others have restrictions.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through your online tenant portal. Maintenance requests are addressed Monday through Friday during business hours. Maintenance requests submitted on Friday, the weekend or Major holidays will be addressed the following business day. You will receive troubleshooting instructions before a work order will be sent to the one of the 3rd party vendors that our company works with.